Returns, Refunds & Fresh Flowers Guarantee

Our Fresh Flowers Guarantee in Richmond

At Richmond Florist, we pride ourselves on being a trusted local florist, serving both households and businesses across Richmond. We are committed to delivering only the freshest blooms, and your satisfaction is our top priority. Our Fresh Flowers Guarantee ensures that every arrangement you order will arrive vibrant, fragrant, and in excellent condition.

Policy on Damaged or Unsatisfactory Flowers

We take every precaution while preparing and delivering our floral arrangements. However, in rare cases, items may arrive slightly damaged or not up to our established freshness standards. If your flowers are damaged on arrival or do not meet your expectations regarding freshness, we are here to help.

Please contact us within 24 hours of receipt if you find any issues with your order. To assist us in resolving the matter efficiently, we may request photos of the flowers and their packaging. This allows us to confirm the problem and take immediate corrective action.

Freshness Window

Our fresh flowers are guaranteed to last beautifully for a minimum of 5 days from delivery, provided they are cared for according to our instructions. If, despite following our care guidelines, your flowers wilt or lose their vibrancy within this period, let us know. Richmond Florist will be happy to review your case and offer a suitable solution.

Refunds and Replacements

If your flowers arrive damaged, wilted, or fall short of our freshness guarantee within five days, you are eligible for a refund or a replacement arrangement. We want you to feel confident when ordering from Richmond Florist, knowing your purchase is risk-free and fully supported by our local team.

Depending on the circumstances and your preference, we offer the following options:

• Refund: Receive a full or partial refund to the original payment method.
• Replacement: Have a new arrangement delivered to you at the earliest convenience, at no extra cost.

We will always strive to resolve any issues fairly and promptly, ensuring your experience with us reflects our longstanding reputation as Richmond’s trusted florist.

Complaints Process

Your feedback helps us improve our service and products. If you have a concern, complaint, or suggestion, please reach out to our customer care team. Provide your order number and a clear description of the issue so we can investigate efficiently. We aim to acknowledge all complaints within one business day and provide a resolution as quickly as possible, typically within two business days.

We treat each concern with the attention it deserves and will do our utmost to restore your confidence in our service, whether you are a household or business client in Richmond.

Trusted Local Service You Can Rely On

As Richmond’s favourite florist, we are dedicated to upholding the highest standards of freshness, quality, and customer care. Thank you for choosing Richmond Florist—we appreciate your trust and look forward to serving you with beautiful, fresh flowers every time you order.