Welcome to Richmond Florist, your local provider for online flower delivery in Richmond and surrounding areas. These Terms and Conditions ("Terms") govern all online transactions and orders you place with Richmond Florist for the purchase, delivery, and supply of flowers, bouquets, and related products and services through our website. By placing an order, you confirm your agreement with these Terms. Please read them carefully before using our online services.
These Terms apply to all customers in Richmond and neighbouring areas who use our website to order flowers and associated products for online delivery. Different terms may apply for in-store purchases; these do not affect your statutory rights. References to "we", "us", or "our" mean Richmond Florist. References to "you" or "your" mean the person placing an order on our website.
To place an order for online flower delivery in Richmond via our website, you must follow these steps:
Please note that all orders are subject to acceptance and availability. Richmond Florist reserves the right to refuse or cancel any order, at our sole discretion. Orders are only binding once we have sent you the order confirmation.
Due to the nature of fresh flowers and seasonal availability, products shown on our website are subject to availability. In rare instances where a particular flower or component is unavailable on your selected date, we reserve the right to substitute items with others of equal or higher value while preserving the style, colour palette, and quality of the original selection. We will endeavour to inform you via your provided contact details if a significant substitution is necessary.
Our online flower delivery service operates throughout Richmond and the nearby surrounding locations. Deliveries are made on the date you specify at checkout, subject to product availability and unless prevented by circumstances beyond our control (such as severe weather, road closures, or events outside our reasonable control).
We aim to deliver your order to the requested address within the agreed timeframe. If the recipient is not available upon delivery, our couriers may either leave your flowers in a safe location (where possible) or attempt delivery to a neighbour. Where neither is possible, we will leave a delivery card with instructions for re-delivery or collection. We do not accept liability for delays or failed deliveries due to incorrect or incomplete addresses supplied by you.
All prices for our products and delivery services are displayed in Pound Sterling (GBP) and are inclusive of applicable VAT unless otherwise stated. Delivery charges will be clearly shown prior to finalising your order and are dependent on the location within Richmond and its environs.
We accept a range of secure payment methods as displayed on our website at checkout (such as major credit and debit cards, and select payment gateways). Payment must be received in full prior to processing and dispatch of your order. Richmond Florist does not process or store your payment card information directly; secure payment providers process all transactions.
Amendments: If you wish to amend details of your order (such as the delivery address, message, or product option), please contact us as soon as possible. We will make every effort to accommodate changes, but cannot guarantee alterations if your order has already been prepared or dispatched.
Cancellations: You have the right to cancel your order for floral products up to 24 hours before the scheduled delivery date. If the cancellation request is received within this timeframe and before dispatch, we will refund the full purchase price, including any standard delivery charges, within 5-7 working days. Orders cancelled after this period or following dispatch may not be eligible for refund unless the goods are faulty or not as described. For personalised or custom orders, cancellations are only possible prior to commencement of preparation, due to the bespoke nature of such products.
Please refer to our Returns and Refunds section for information on defective or incorrect products.
We are committed to providing premium flower delivery in Richmond and satisfaction with every order. Due to the perishable nature of flowers, returns are generally not accepted unless your product arrives damaged, wilted, or significantly different from your order. Should you encounter any issues, please notify us within 24 hours of receipt, providing your order reference and photographic evidence where possible. Upon validation of your claim, we may offer a replacement, re-delivery, or refund, at our discretion. Refunds will be processed using the original payment method within 5-7 business days.
When placing an order for flower delivery online in Richmond, you agree to:
All content on our website, including product images, descriptions, graphics, and branding, is the property of Richmond Florist or its licensors. Use of any content beyond personal, non-commercial reference requires express written consent.
Richmond Florist will not be liable for any loss, damage, or delay arising from events outside our reasonable control (including but not limited to acts of God, adverse weather, strike action, transport delays, or third-party failures). We are not liable for indirect, special or consequential losses. Our total liability in respect of any claim relating to online flower deliveries in Richmond is limited to the value of the order in question. This does not exclude or limit liability for death or personal injury resulting from our negligence, or any liability that cannot be excluded or limited by law.
We take all reasonable care to ensure that our website, flower arrangements, and delivery services meet your expectations, but we do not guarantee that our website will be entirely error-free or uninterrupted at all times. Product images and descriptions are provided for guidance and may vary due to natural variations in flowers and seasonal availability.
Richmond Florist shall not be considered in breach of these Terms or otherwise liable for any failure or delay in performance of our obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control.
We are committed to protecting your privacy in accordance with UK data protection laws. Personal data provided during the order process will be used solely for the purpose of fulfilling and delivering your flower order. Please see our Privacy Policy for further information regarding how we process and protect your information.
These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any term or right under these Terms is effective unless in writing and signed by a duly authorised representative of Richmond Florist.
We may revise or update these Terms from time to time. The Terms in force at the time you place your order will apply to your transaction. We recommend you review this page frequently to stay informed about our policies regarding UK online flower delivery in Richmond.
If you have any questions about these Terms, or need assistance with your flower delivery order in Richmond, please reach out to our customer service team through the contact facilities provided on our website. We value your business and are committed to ensuring your complete satisfaction with our online flower delivery service for Richmond and its neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Richmond, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Richmond.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
